TERMS AND CONDITIONS

Ocampo’s Fine Jewellery

Last Updated: January 2026

Welcome to the official website of Ocampo’s Fine Jewellery (“Ocampo’s Fine Jewellery,” “the Company,” “we,” “us,” or “our”). By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

If you do not agree to these Terms, please discontinue use of the website.

1. Company Information

Ocampo’s Fine Jewellery is a Philippine-based jewelry company established in 1926, 

engaged in the retail of fine jewelry including gold, diamonds, gemstones, and other precious materials.

 

This website is provided for informational, promotional, and transactional purposes, subject to the terms herein.

2. Eligibility and Proper Use

By using this website, you confirm that:

  • You are at least eighteen (18) years old or accessing the site with the consent of a parent or legal guardian.
  • You will use the website only for lawful purposes.
  • You will not misuse, disrupt, or interfere with the website, its systems, or its users.

 

3. Product Descriptions and Variations

  • All product descriptions, photographs, weights, measurements, prices, and specifications are provided for reference purposes only.
  • Jewelry items are handcrafted; therefore, minor variations in color, design, gemstone appearance, and weight may occur and shall not be considered defects.
  • Product availability is subject to inventory levels and may vary by branch or fulfillment location.

4. Pricing, Errors, and Website Glitches

4.1 Pricing Accuracy

 

The Company exerts reasonable efforts to ensure that all prices and product details displayed on the website are accurate. However, errors may occur due to system glitches, typographical mistakes, or technical issues.

 

4.2 Website Glitches and Erroneous Pricing

 

  • Any product displayed with a price of PhP0.00, an unusually low price, or an obviously incorrect amount shall be deemed a system or website glitch.
  • In such cases, no sale, reservation, or contract shall be considered valid, even if an order confirmation, screenshot, or automated response is generated.
  • The Company shall not be liable for losses, damages, or claims arising from such errors.

4.3 Right to Refuse or Cancel Orders

 

Ocampo’s Fine Jewellery reserves the right to refuse, cancel, or void any order resulting from pricing errors, website glitches, or incorrect product information, whether discovered before or after order confirmation or payment.

 

Any payment made for such orders shall be refunded in accordance with Company policy, without additional liability.

5. Payments and Promotions

  • All prices are listed in Philippine Pesos (PHP), unless otherwise stated.
  • Accepted payment methods will be indicated on the website or during checkout.
  • Promotional offers, discounts, or special prices are subject to specific terms and may not be combined unless expressly stated.
  • Promotional prices are valid only within the specified period and under stated conditions.

6. Orders, Custom Pieces, and Production

  • All orders are subject to acceptance and availability.
  • Custom-made, resized, engraved, or personalized items are considered final upon confirmation.
  • Production timelines for custom orders are estimates and may vary due to material availability or design complexity.

7. Shipping, Delivery, and Risk Transfer

  • Delivery options, fees, and timelines will be communicated during order processing.
  • The Company shall not be liable for delays caused by third-party couriers, force majeure, or circumstances beyond its control.
  • Ownership and risk of loss transfer to the customer upon confirmed delivery or store pick-up.

8. Returns, Exchanges, and Refunds

  • Due to the nature of fine jewelry, all sales are generally final.
  • Exchanges may be allowed only at management’s discretion and subject to internal policies.
  • Items that have been worn, altered, damaged, resized, engraved, or customized are strictly non-returnable and non-refundable.

9. Jewelry Care and Repairs

  • Jewelry care guidelines provided by Ocampo’s Fine Jewellery are advisory only.
  • Normal wear and tear, improper use, accidental damage, or third-party alterations are not covered.
  • Repairs outside warranty terms may incur additional charges.

10. Intellectual Property Rights

All website content, including but not limited to designs, logos, images, text, videos, trademarks, and branding materials, are the exclusive property of Ocampo’s Fine Jewellery and are protected under applicable intellectual property laws.

 

Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Limitation of Liability

To the fullest extent allowed by Philippine law:

 

  • The Company shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or its products.
  • Any liability shall be limited to the actual amount paid for the product involved.

12. Data Privacy

All personal data collected through this website shall be processed in accordance with the Data Privacy Act of 2012 

(Republic Act No. 10173) and the Company’s Privacy Policy.

13. Amendments

The Company reserves the right to modify or update these Terms and Conditions at any time without prior notice. 

Continued use of the website constitutes acceptance of any revisions.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the 

Philippines. Any disputes shall be filed with the proper courts of the Philippines.

15. Consumer Complaints and Contact Information

For inquiries, concerns, or complaints, customers may contact Ocampo’s Fine Jewellery through the official contact details 

provided on the website.

 

Consumers may also seek assistance from the Department of Trade and Industry (DTI) in accordance with applicable 

consumer protection laws.

 

© 1926–2026 Ocampo’s Fine Jewellery. All Rights Reserved.